Refund Policy
At Planyourgram.com, we are committed to providing high-quality social media promotion services. We understand that sometimes things don’t go as expected, and we want to ensure that you have a clear understanding of our refund policy. We offer non-tangible irrevocable goods. As a customer, you are responsible for understanding this upon purchasing any product/service at our site.
By purchasing our services , you agree to the terms outlined in this policy.
One-Off Payments
For one-off purchases, including likes, followers, views, and other social media promotions, the following refund policy applies:
1.No Refund After Service Delivery
Due to the digital nature of our services, no refunds will be issued once the service has been delivered. As soon as we initiate the promotion (i.e., likes, followers, views, or engagement) on your social media account, the service is considered fulfilled.
2.Full Refunds for Undelivered Services
If for any reason the services you purchased (such as likes, followers, or views) are not delivered within the specified timeframe or there’s an issue with the execution of the promotion, you are eligible for a full refund. You must contact us within 14 days of the issue, and we will assess the situation and issue a refund or credit for the undelivered portion of the service.
3 Partial Refunds for Technical Issues
In the event of a technical failure (e.g., the promotion did not run as intended or was interrupted), we will assess the situation and, depending on the circumstances, either resolve the issue or offer a partial refund for the affected portion of the service.
3. How to Request a Refund
To request a refund for any of the above situations, please contact us by email at [email protected] or through our Contact Us page on the website. Include the following details:
- Order ID
- Description of the issue or reason for the refund request
- Any relevant screenshots or proof of non-delivery or issues
We will review your request and notify you of the decision. If a refund is granted, it will be processed to your original payment method within 7 business days. Refunds may be delayed depending on your bank or payment provider’s processing times.
5. Contact Us
We request that you reach out, our customer service department will get back to you within 24-72 (usually less than 24 hours) with a review of your concern and a solution.
If you have any questions or concerns about this refund policy, or if you wish to request a refund, please contact us:
Email : [email protected]
Phone: +44 7865 079676
Registered Office Address: United Kingdom
Raptum Digital Limited
Office 18541 182-184 High Street North
East Ham, London, United Kingdom, E6 2JA
Company Number 17164963
